Welcome Packet

Illinois Office

13231 W 143rd St, Suite 105 Homer Glen, IL 60491

708-942-8200

Arizona Office

2325 E Camelback Rd, Suite 400 Phoenix, AZ 85016

602-800-8200

Anthony Giacobbe

CEO of AJTC

Message from our CEO

Welcome to the AJTC Family!

At AJ Technology Company, we bring over two decades of experience in delivering essential technology solutions throughout the United States and abroad. We take immense pride in crafting and implementing solutions that ensure that your experience with us exceeds expectations. When partnering with AJTC, you can trust that all your technology needs will be handled with the care and attention it deserves!

In this welcome packet,you'll find key items you need to get started, including:

  • How to Contact Us: Convenient ways you can reach us.
  • Service Level Agreement (SLA): A breakdown of our SLA, how we assess the urgency of issues, and how this impacts service priority (more details can be found in your contract).
  • Resource Links: Important links to resources that will help you make the most of our services.

Thank you for choosing AJTC. I am honored you have chosen my company to be your technology partner. Our entire team is committed to exceeding your expectations in every way.  

Sincerely,  
Anthony Giacobbe, CEO

How to Reach Us

Service Desk:

Email

support@ajtc.net

Phone

708-942-8200

US Central

602-800-8200

US Mountain

Client Portal

www.ajtc.net/clients

Desktop Application

Locate this Icon near your computer clock

Account Management or Sales:

Phone

708-942-8200

US Central

602-800-8200

US Mountain

Billing:

Email

billing@ajtc.net

Phone

708-942-8200

US Central

602-800-8200

US Mountain

Service Level Agreement Procedures (SLA’s)

AJTC uses an impact and urgency grid to apply service ticket priority based on the information given to us from the end user as well as our own discovery.

High Urgency

Entire company is affected

Medium Urgency

Large group of users are affected

Low Urgency

one user or a small group of users is affected

High Impact

Critical - Major business provesses are stopped

Priority 1

Priority 2

Priority 3

Medium Impact

Business is degraded, but there is a reasonable workaround

Priority 2

Priority 3

Priority 4

Low Impact

Business is minimally affected

Priority 3

Priority 4

Priority 4

Priority 1

  • Major disaster: e.g. loss of essential server(s), mission-critical LAN or widespread loss of communications.
  • Non-availability by everyone to any program for whatever reason.
  • Multiple users are being prevented from serving company customers or performing critical business operations.
  • Problem appears to be related to a security breach.

Priority 2

  • Data being lost or corrupted.
  • One network down.
  • Users are being prevented from serving internal requests.
  • User(s) being completely unable to perform critical day-to-day business operations.

Priority 3

  • Printing problems across multiple printers or users.
  • System constantly producing incorrect results in isolated circumstances.
  • Circumstances. Constant error generation from fundamental processes.
  • Non-critical issues affecting multiple users.
  • Virus or Spyware infection.

Priority 4

  • Crash/no access to/non-availability of a non-essential server.
  • Local and confined PC problems.
  • Local printer or scanner problems.
  • User is unable to process a particular type of service but has a simple alternative/work around.
  • User prevented from performing low priority work.
  • One PC not working (except where it prevents a user from performing critical business operations)
  • System produces incorrect results in a known and isolated set of circumstances which can be worked around.

Important Links

AJ Technology Company Website

Client Resources (Portal and Forms)

AJTC LinkedIn Page