The Human Element
Now, let’s get into how partnering with an MSP protects you from the human element.
Opportunists Sometimes, crime revolves around opportunity. Weather this is the opportunity for a laugh, to gain sensitive information, or to take control of your network you can never be too careful when it comes to protecting your data. If you have a front desk you know there are times your employee may step away for a few minutes. If their computer isn’t properly secure those few minutes can cost your business thousands! It only takes a few clicks to delete all your files, access client’s records, or even worse can control of your network. A crime of opportunity happens in an instant, and that criminal can walk away with personal and financial information.
How an MSP protects you: MSPs are well-versed in things like simple security, such as requiring all workstations to be secured with individual passwords. Once an MSP has audited your network, they can find where you are most vulnerable, and help you take the necessary measures to prevent unauthorized use of computers and wireless internet. On top of that, most MSPs can assist your company in becoming PCI compliant, which means all the credit card information you have on file isn’t accessible to the naked eye. So even if someone were able to access a computer at your business, they couldn’t download.
Vindictive Employees: The dark side of the normal employee is the rare vindictive employee. This employee is the one who had a bad attitude all along and once they were fired, decided to take all their worldly wrath out on the company. Vindictive employees are very dangerous, mainly because they have access to company records. Without the proper off-boarding procedure, vindictive employees may have access for days, months, or even years to the company network. And sometimes, depending on how sour they are, they can delete or modify records before they’re caught.
How an MSP protects you: MSPs have ample experience with the correct onboarding and offboarding procedures, exact times and all. In layman’s terms, this means those new employees have access to what they need the first day they start work, and employees that are fired or laid off have all access removed the moment they’re told. This eliminates the possibility of an angry employee stalking back to their desk, downloading sensitive information, and walking out. Or even going home, logging into their workstation remotely, and destroying information. Utilizing the proper strategy to make sure that never happens is critical to protecting your business.
Human Error: At times employees can make a mistake that could end up costing your business time and money you don’t have. One example that we run into all the time is an employee accidently deleting critical or time intensive files. With out proper backups this can causes a loss in irretrievable data in business or an entire day wasted re creating a file.
How an MSP protects you: MSPs are equipped to help manage and develop your businesses backup system. Typically, our backups are run once every hour to ensure that nothing will be lost or deleted without the possibility of getting it back. Proper backups can make this issue last a few short minutes rather than having to recreate or suffering loss of irretrievable data and loss of productivity.