6 Support Services an MSP Delivers

When it comes to managing IT functions, companies can becomeoverwhelmed if they are not prepared and staffed properly. Technology requires specializedexpertise and experience working across different platforms, programs andindustries. This type of knowledge often comes at a premium price, so how canbusinesses stay ahead of the IT curve without breaking the bank? A Managed Services Provider(MSP) is a cost-effective solution for companies that understand theimportance of proactive tech services, including help desk, monitoring,network infrastructure, backup and disaster recovery, network security andvendor management.

Help Desk

Technology demands are constantly changing, particularlywhen a company is in a growth phase. Keeping upwith IT and help desk needs can take a toll on resources over time. An MSPserves as an outsourced help desk and can take on day to day tasks,allowing companies to focus more time and energy on business activities.


Internal and external networks are critical for businesssystems to function. If something goes wrong, it can be overwhelming to acompany’s staff. A managed services provider proactively monitors andperforms updates to these systems in order to avoid downtime and lostproductivity.

Network Infrastructure

A cohesive and modern network infrastructure allows abusiness to perform at its peak. Identifying and analyzing weaknesses within aninfrastructure are proactive steps taken by managed services providers to avoidinterruption.

Backup and Disaster Recovery

Errors and data mishaps are unpleasant but do not have toprove catastrophic for a business. By having backup and disaster recoveryprocesses in place, a company avoids trouble. From replacing a deleted file tointegrating cloud-based systems, a managed services provider is the safetynet small- and medium-sized businesses need.

Network Security

Stopping unauthorized access, cyberattacks and misuse ofdata are high priorities in today’s dynamic technology environment. Antivirusand antimalware software are helpful tools in preventing negative incidentsand the use of Virtual Private Networks (VPNs) creates cost-effective,secure solutions for companies of all sizes.

Vendor Management

Vendor support is a necessary but time-consuming aspect ofmanaging technology services. A managed services provider works as a liaisonbetween clients and IT vendors and creates a first line of support,isolating issues and troubleshooting problems. When vendor support is needed, anMSP communicates and works directly with the vendor’s technical staff.

Small- and mid-sized businesses have much to consider inorder to remain functional and successful. Planning for minor and majortechnology issues with an MSP will keep a company from losing precious time andmoney.

If you are ready to work with a proactive managed serviceprovider, contact AJTC today tolearn more. You may also visit AJTC here orcall 708.942.8200.

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