A “Vendor,” in this instance, refers to a “Supplier” of equipment, software and/or a service.
Small to midsize businesses (SMBs) simply lack the buying power to warrant dedicated vendor resources or the other perks that come with large-scale IT purchases. Vendor reps who focus on the SMB space are typically spread thin and have little insight into the actual needs of their individual customers. Obtaining vendor support is often a time-consuming exercise in frustration or, at times, futility.
Worse, vendors often point the finger at one another when problems arise. After all, it’s human nature to assume that the other guy’s product is causing the issue, not yours.
AJTC can help relieve these headaches by serving as the all-important liaison between you and the various IT vendors. Our staff will provide the first line of support, isolating the root cause of issues and troubleshooting most problems without vendor intervention. If support escalation to the vendor is required, we can communicate effectively with the vendor’s technical staff.
It is our job to keep our finger on the pulse of the IT industry, while understanding your unique business needs. We can advise when it’s time to replace or upgrade certain equipment, and which technologies may benefit your operations. We’ve seen which products work best in the field, and which vendors offer the best support. AJTC maintains partnerships with several vendors which can greatly improve your purchasing power and the ability to get issues resolved in a timely manner for clients who avail themselves of these programs.
AJ Technology Company is here to serve as the single point of contact for all your technology needs. If you have a problem with a hardware or software vendor, we’ll take care of it and see the issue through to resolution.
After all, you can’t be productive when you’re waiting on hold for vendor support. Let our team take over your third-party vendor management and help ensure that your business runs smoothly without interruptions.